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Reminder:
Brilliance in Commerce Radio Show
Great news – – since last week, we got Gary Goslin as our Honored Guest Speaker! Denis Vachon will join us later on another show.
Next Radio Show – Wednesday September 21
Brilliance in Commerce – Episode 13
Wednesday, September 21
4:00 PM Pacific Time / 7:00 PM Eastern Time USA
Guest Speaker . . . Gary Goslin, Spokesman, Karatbars Gold and Global Power Network (GPN)
Participate via Internet: http://tobtr.com/s/9418485
You can participate by dial-up phone by calling 914-205-5349 (no PIN needed); however, there are only 100 phone lines open, whereas we have UNLIMITED capacity for participants who log in via the Internet at http://tobtr.com/s/9418485. Whenever our audience has exceeded 100, many people could not participate and were locked out because they only had a telephone handy, and temporarily didn’t have access to the Internet. Therefore, we respectfully ask that if you have a computer or smart phone and can join the show via Internet, kindly do so at http://tobtr.com/s/9418485. Questions can be asked via the online chat room, and also via the call-in number by pressing 1. If you wish to have your questions sent by email in advance of the show, fill out a Help Desk Ticket.
Play Back Previous Shows Any Time
You can access all the links to our previous radio shows on our newly developing Brilliance in Commerce website at https://brillianceincommerce.com/radio-show .
Important Resources to Save
Humor of the Day
Do you ever wonder about Customer Service Agents that can’t think outside the box?
Aunt Isabel died in July. Citibank billed her for August and September’s monthly service charge, plus late fees and interest. Her -0- (zero) balance is now $60.00.
So, I placed a call to Citibank regarding the billing. Me: “I’m calling to tell you she died in July.”
Citibank: “The account was never closed, so the charges will still apply.”
Me: “Maybe you should turn it over to collections.”
Citibank: “Since the account is 2 months past due, it already has been sent to collections.”
Me: “So, what do they do when they find out she’s dead?”
Citibank: “Either report her to the fraud division, or the credit bureau, or both!”
Me: “Do you think God will be mad at her?”
Citibank: “Excuse me?”
Me: “What part of ‘she died’ is giving you trouble?”
Citibank: “Ma’am, you’ll have to speak to my supervisor!” (Supervisor gets on the phone…)
Me: “I’m calling to let you know she died in July.”
Citibank: “The account was never closed, so the charges still apply.”
Me: “You mean you want to collect from her estate?”
Citibank: (Stammering). . . “Are you her lawyer?”
Me: “Nope, just her great niece”. (Lawyer information given to the supervisor)
Citibank: “Could you fax us a Certificate of Death?”
Me: “Sure!” (After I fax the Certificate of Death…)
Citibank: “Our system isn’t set up for death.”
Me: “Oh?”
Citibank: “I don’t know what more I can do to help.”
Me: “Well, I guess you can just keep billing her. I don’t really think she’ll care.”
Citibank: “You understand the late fees and charges still apply?”
Me: “Okaaaay. Would you like her new billing address?”
Citibank: “Please!”
Me: “Odessa Memorial Cemetery, Highway 129, Plot Number 34.”
Citibank: “Uhhh, — ma’am, that’s a cemetery!”
Me: “Ummm, well, yes it is. What do you do with dead people on your planet?”
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